Frequently Asked Questions

How do I return a garment?

Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

As soon as we receive your exchange we aim to process & dispatch same day.

How do I exchange my garment for a bigger/smaller size?

Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

As soon as we receive your exchange we aim to process & dispatch same day.

Where is my order?
FOR UK MAINLAND DELIVERIES:
IF YOU ORDERED ON
YOU WILL RECEIVE BY
Monday
(before 12pm)
Thursday
Tuesday
Friday
Wednesday
Saturday
Thursday
Monday
Friday
Tuesday
Saturday
Wednesday
Sunday
Wednesday

If you have an online account with us you can log in and see the status of your order anytime. If you havn’t received your order within 4 working days please use the form below.  See here for international orders.

How do I care for my Bamboo garments

We recommend to wash most of your BAM garments on a normal 40° cycle on your washing machine with similar coloured garments.

For longevity we recommend not to tumble dry your garments, not to dry clean them, not to bleach and if they need ironing do so on a medium heat.

For any garments made with Merino Wool, we recommend to hand wash only and the occasional brush with a pilling comb will help them to last longer and stay super soft. We would also recommend only using a low heat if ironing Merino.

Frequently Asked Questions

How do I return a garment?

Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

As soon as we receive your exchange we aim to process & dispatch same day.

How do I exchange my garment for a bigger/smaller size?

Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

As soon as we receive your exchange we aim to process & dispatch same day.

Where is my order?
FOR UK MAINLAND DELIVERIES:
IF YOU ORDERED ON
YOU WILL RECEIVE BY
Monday
Thursday
Tuesday
Friday
Wednesday
Saturday
Thursday
Monday
Friday
Tuesday
Saturday
Wednesday
Sunday
Wednesday

If you have an online account with us you can log in and see the status of your order anytime. If you havn’t received your order within 4 working days please use the form below.
See here for international orders.

Send Us a Message

Order Query
Returns Query

We understand sometimes that garments may need to be returned and swapped for something else or refunded. Have you checked out our returns information page which includes a downloadable returns form? If you still need to ask a question, then fire away but please let us know the following:

GDPR / Data Protection Query

Have you read our privacy policy? Bit of a read I know but it does cover everything we do with our customers data and how you can request details or change your preferences. If you still have a question then please complete the following:

General Query
Wholesale Query

Interested in becoming a wholesaler or have a query,then head over to our dedicated site

Visit the BAM Wholesale site
BAMbassador Request

We love meeting and working with talented and inspiring people across all walks of life. If you love our brand and would like to be part of the journey, then get in touch below:

Sponsorship Request

Thank you for thinking about us here at BAM! We receive a great deal of requests from a variety of wonderful & inspiring people. We are a small team & whilst we would love to be able to reply to every request, due to the volume, unfortunately, it isn’t always possible. If we are interested in your request or event then we will reply within 14 days of receiving the email.

Charity Request

Please note,  that throughout the year our founder Dave selects a number of charitable associations to support which are close to his heart. 

We do not normally respond to unsolicited requests, however, if you would like to leave your details to be considered for future partnerships then please leave your details below: