Delivery

Christmas Delivery

For Standard UK Delivery before Christmas, order by Friday 20th December.

For Tracked Next Day UK Delivery before Christmas, order by 12pm, Monday 23rd December.

Any order’s placed on or after 4th November 2019 will have an extended return date of 10^th January 2020, alongside proof of purchase.

For STANDARD UK mainland deliveries:

Standard UK Delivery

*The cost for UK Orders over £70, after coupons and discounts have been applied are free, otherwise £3.50 standard rate. 

We deliver our standard UK parcels via Royal Mail 1st Class.

Delivery is usually 2-3 working days, but we’ll let you know if there are any delays. Please note, orders over £170 will be tracked delivery service via Parcel Force.

UK Tracked Next Day

For Tracked Next Day, please order before 1pm, for a weekday delivery.  Orders on a Friday will be delivered on a Monday, Weekend orders delivered Tuesday. The cost for Next day UK delivery is £7.99. Please note, during busy periods this functionality may be turned off.

Parcel Force Next Day Exceptions

International Orders from the UK

For international orders from the UK, delivery within the EU is £7, ROW £10.  Delivery is 7-14 days depending on the country. 

International Delivery

EU and International Deliveries :

Our EU and international deliveries are now handled by our distribution partner Global-e (please see their privacy policy to understand how they record and secure your information as they become the Merchant on record).

Visitors to our site from outside the EU will now be able to pay in their local currency (exchange rate subject to change) with all local taxes accounted for.

All deliveries from international customers are distributed by DHL airmail within 2-3 days or Standard tracked which can be between 7 and 14 Days.  Customers from the UK wishing to ship internationally will be able to, but may have a slightly limited destination list, price from the UK to EU is £7, UK to ROW is £10, delivery 7-14 days depending on the country.

Returns

Christmas Returns

Any order’s placed on or after 4th November 2019 will have an extended return date of 10^th January 2020, alongside proof of purchase.

For Standard UK Delivery before Christmas, order by Friday 20th December.

For Tracked Next Day UK Delivery before Christmas, order by 12pm, Monday 23rd December.

UK Exchanges & Refunds

If you’re not 100% happy with your new bamboo clothing garments, just let us know within 14 days of delivery and you can return it to us at no additional cost to yourselves if you haven’t worn the item except to try on (Excludes underwear unless faulty); after that we’re pretty flexible too.

Please keep your garments in their original packaging when you return them to us.

In every bamboo clothing order is a returns form for you to fill out and a free returns label for you to attach to our packaging and post back to us. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

As soon as we receive your return we aim to process this as soon as possible, any monies due for refund should appear back to the original method of payment within 7 – 10 days.

Please note, the free returns label is only available to UK mainland customers. Overseas customers must pay with their carrier for return postage.

No Quibble Policy

We want you to be 100% delighted with your BAM item; that’s how we’ve grown over ten years. If you’re not, we’ll do everything possible to fix it and if you don’t like what you buy, send it back and we’ll refund it in full. You don’t need a reason.

returning a gift?

If you have been gifted an item and would like to exchange it for a different colour, size or style, we would be grateful if you could complete one of the downloadable returns forms below, which contains a free returns postage label, and pop this back to us with your item.

Word Document  PDF

Please note that returning an item may affect a promotion that you were taking advantage of. For instance, if you used our ‘buy four items and get the cheapest free’ and then returned an item, your refund would be calculated on the price of the three kept items.