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Delivery
Standard UK Tracked Delivery
We’re so grateful to our wonderful warehouse team who have continued to keep the orders moving. The team are continuing to keep to social distancing and hygiene measures and are able to dispatch all orders on time. Dispatch are now 2-4 days (unless using our next day service), so you will soon enjoy your comfy bamboo clothing
We now use Royal Mail Tracked service to deliver. This means you will receive an update from Royal Mail as soon as your parcel has been picked up from BAM. You will then be able to track the progress of you delivery via Royal Mail.
Just to remind you that Royal Mail’s guidance is that on delivery they will leave the parcel at your door, ring the bell and then not leave until they see you – unless you have another arrangement with your postie, which is the great strength of Royal Mail.
*The cost for UK Orders over £50, after coupons and discounts have been applied are free, otherwise £3.95 standard rate.
We deliver our standard UK parcels via Royal Mail tracked service.
UK Tracked Next Day on hold temporarily
For Tracked Next Day, please order before 1pm, for a weekday delivery. Orders on a Friday will be delivered on a Monday, Weekend orders delivered Tuesday. The cost for Next day UK delivery is £7.99. Please note that this service requires a signature.
Parcel Force Next Day Exceptions
International Orders from the UK
For international orders from the UK, delivery within the EU is £7, ROW £10. Delivery is 7-14 days depending on the country.
International Delivery
EU and International Deliveries :
Our EU and international deliveries are now handled by our distribution partner Global-e (please see their privacy policy to understand how they record and secure your information as they become the Merchant on record).
Visitors to our site from outside the EU will now be able to pay in their local currency (exchange rate subject to change) with all local taxes accounted for.
All deliveries from international customers are distributed by DHL airmail within 2-3 days or Standard tracked which can be between 7 and 14 Days. Customers from the UK wishing to ship internationally will be able to, but may have a slightly limited destination list, price from the UK to EU is £7, UK to ROW is £10, delivery 7-14 days depending on the country.
Country | Delivery in local CurrencyAir / Standard |
|---|---|
Australia | AU$ 0-177 = 17.50 / 10AU$ 177+ = Free / Free |
Austria | € 0-115 = 7.85 / 5€115+ = 4.85 / Free |
Belgium | € 0-85 = 7.85 / 5€ 85+ = 3.95 / Free |
Canada | CA$ 0-175 = 18CA$ 175+ = Free |
Czech Republic | Kč 0-2100 = 200 / 150Kč 2100+ = 100 / Free |
Denmark | Dkr 0-750 = 60 /50Dkr 750+ = 25 / Free |
Finland | € 0-110 = 7.85 / 5€ 110+ = 2.85 / Free |
France | € 0-75 = 7.85 / 5€ 75-115 = 3.85 / Free€ 115+ = Free |
Germany | € 0-115 = 7.95 / 5€ 115+ = Free |
Greece | € 0-115 = 7.95€ 115+ = Free |
Hong Kong | HK$ 0-850 = 120 / 60HK$ 850+ = 60 / Free |
Ireland | € 0-115 = 7.85 / 5€ 115+ = Free |
Italy | € 0-110 = 7.95€ 110+ = Free |
Japan | ¥ 0-20000 = 1500¥ 20000+ = Free |
Luxembourg | € 7.85 |
Netherlands | € 0-100 = 7.85 / 5€ 100+ = 3.85 / Free |
New Zealand | NZ$ 0-150 = 20NZ$ 150+ = 10 |
Norway | Nkr 0-800 = 75 / 54Nkr 800+ = Free |
Portugal | € 7.85 |
South Africa | R 0-782 = 245R 782-1720 = 165R 1720+ = Free |
Spain | € 0-115 = 7.95€ 115+ = Free |
Sweden | Skr 0 - 517 = 90Skr 517 -1000 = 78Skr 1000+ = Free |
Switzerland | Fr. 0-125 = 9Fr.125+ = Free |
United Arab Emirates | AED 50 |
United States of America | $ 0-85 = 10 / 5$ 85-136 = 5 / Free$ 136+= Free |
Zonal Pricing | £ equivalent |
Price Zone 2 | £ 0-102 = 12 / 10£ 102+ = 5 / Free |
Price Zone 3 | £ 0-102 = 12 / 10£ 102+ = 5 / Free |
Price Zone 4 | £ 0-102 = 13 / 10£ 102+ = 5 / Free |
Price Zone 5 | £ 0-102 = 16 / 12£ 102+ = 7 / Free |
Price Zone 7 | £ 0-102 = 16 / 12£ 102+ = 7 / Free |
Price Zone 8 | £ 0-102 = 16 / 12£ 102+ = 7 / Free |
Price Zone 9 | £ 0-150 = 20£ 150 - 250 = 15£ 250+ = Free |
Price Zone 10 | £ 0-150 = 22£ 150 - 250 = 16£ 250+ = Free |
Returns
UK Exchanges & Refunds
If you’re not 100% happy with your new bamboo clothing garments, just let us know within 14 days(extended to 30 days during Covid-19 crisis) of delivery and you can return it to us at no additional cost to yourselves if you haven’t worn the item except to try on (Excludes underwear unless faulty); after that we’re pretty flexible too.
Please keep your garments in their original packaging when you return them to us.
In every bamboo clothing order is a returns form for you to fill out and a free returns label for you to attach to our packaging and post back to us. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.
As soon as we receive your return we aim to process this as soon as possible, any monies due for refund should appear back to the original method of payment within 7 – 10 days.
Please note, the free returns label is only available to UK mainland customers. Overseas customers must pay with their carrier for return postage.
No Quibble Policy
We want you to be 100% delighted with your BAM item; that’s how we’ve grown over ten years. If you’re not, we’ll do everything possible to fix it and if you don’t like what you buy, send it back and we’ll refund it in full. You don’t need a reason.
returning a gift?
If you have been gifted an item and would like to exchange it for a different colour, size or style, we would be grateful if you could complete one of the downloadable returns forms below, which contains a free returns postage label, and pop this back to us with your item.
Please note that returning an item may affect a promotion that you were taking advantage of. For instance, if you used our ‘buy four items and get the cheapest free’ and then returned an item, your refund would be calculated on the price of the three kept items.