Delivery

For UK mainland deliveries:

The cost for UK Orders over £70 are free, otherwise £3.50 standard rate.

We deliver our standard UK parcels via Royal Mail 1st Class.

Delivery is usually 2-3 working days, but we’ll let you know if there are any delays. Please note, orders over £170 will be tracked delivery service via Parcel Force.

For international orders, delivery within the EU is £7, ROW £10.  Delivery is 7-14 days depending on the country.

Returns

UK Exchanges & Refunds

If you’re not 100% happy with your new bamboo clothing garments, just let us know within 14 days of delivery and you can return it to us at no additional cost to yourselves if you haven’t worn the item except to try on (Excludes underwear unless faulty); after that we’re pretty flexible too.

Please keep your garments in their original packaging when you return them to us.

In every bamboo clothing order is a returns form for you to fill out and a free returns label for you to attach to our packaging and post back to us. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

As soon as we receive your return we aim to process this as soon as possible, any monies due for refund should appear back to the original method of payment within 7 – 10 days.

Please note, the free returns label is only available to UK mainland customers. Overseas customers must pay with their carrier for return postage.

No Quibble Policy

We want you to be 100% delighted with your BAM item; that’s how we’ve grown over ten years. If you’re not, we’ll do everything possible to fix it and if you don’t like what you buy, send it back and we’ll refund it in full. You don’t need a reason.

Have you received a gift from someone?

If you have been gifted an item and would like to exchange it for a different colour, size or style, we would be grateful if you could complete one of the downloadable returns forms below, which contains a free returns postage label, and pop this back to us with your item.

Word Document  PDF

Please note that returning an item may affect a promotion that you were taking advantage of. For instance, if you used our ‘buy four items and get the cheapest free’ and then returned an item, your refund would be calculated on the price of the three kept items.