Delivery & Returns

Deliveries

We use Royal Mail to send all our parcels First Class. After placing your order with us you will receive your bamboo garments within 2-5 days.

Orders over £70 to the UK – FREE
Orders under £70 to the UK- £3.50

EU Deliveries:

Normally the delivery time is between 7 to 10 days, although it can be quicker.

All orders to Europe – £5.90

Worldwide Delivery

Usually the delivery time is between 10 to 14 days, although it can be faster.

All orders outside the EU – £9.60.

Returns

We offer a ‘NO QUIBBLES MONEY BACK GUARANTEE’, no matter what the reason. All we ask is that you return any items within 14 days, in the original packaging and not worn (other than to try on obviously! ) using our biodegradable bag and the enclosed FREE returns label.

Have you received a gift from someone?

If you have been gifted an item and would like to exchange it for a different colour, size or style, we would be grateful if you could complete either downloadable returns form below, which contains a free returns postage label, and pop this back to us with your item. ☺

Gift Returns Form (Word Document) Gift Returns Form (PDF Document)

Exchanges

Simply fill out the little section on the invoice indicating which items you are returning and why, and what you would like instead. Then pop the kettle on, sit back and wait for your new goodies to arrive.

Refunds

Just fill out the little section on the invoice telling us which items you are returning and why. Once we have received your returns, your refund will normally take between 7 to 10 days to appear in your account.

Please note that returning an item may affect a promotion that you were taking advantage of. For instance, if you used our ‘buy four items and get the cheapest free’ and then returned an item, your refund would be calculated on the price of the three kept items.

Have we answered your questions in full?

If you have any other queries about our deliveries and returns, please get in touch, our contact details are below, you can also use the contact us page or the social network links at the top of the page.

The BAM team are available Monday to Friday, from 9am to 5pm. We are a truly customer-orientated company and will do whatever we can to make sure you are super happy with your BAM purchases.

Just so you know, the rest of the time we relax. Except for David that is, he will be climbing a mountain or finding a suitable volcano for his next BAMstand. Why not read his blog to hear about his latest adventure?!