Delivery

Delivery & Returns
For UK mainland deliveries:
Order on a
receive by
Monday
Thursday
Tuesday
Friday
Wednesday
Saturday
Thursday
Monday
Friday
Monday
Saturday
Tuesday
Sunday
Wednesday

The cost for UK Orders over £70 are free, otherwise £3.50 standard rate.

For guaranteed UK Christmas delivery, order before midday on Wednesday 20th December.

EU Deliveries + Rest of uk

Normally the delivery time is between 7 to 10 days and cost £5.90.

Worldwide Deliveries:

Usually the delivery time is between 10 to 14 days and cost £9.60.

Please note that if your country is not listed then you will need to call to place your order so we can calculate your delivery correctly.

Returns

Delivery & Returns
Exchanges & Refunds

If you’re not 100% happy with your new bamboo clothing garments, just let us know within 14 days of delivery and you can return it to us at no additional cost to yourselves.
Please keep your garments in their original packaging when you return them to us.
In every bamboo clothing order is a returns form for you to fill out and a free returns label for you to attach to our biodegradable packaging and post back to us.
As soon as we receive your return we aim to process this as soon as possible, any monies due for refund should appear back to the original method of payment within 7 – 10 days.

Please note, the free returns label is only available to UK mainland customers. Overseas customers must pay with their carrier for return postage.

Have you received a gift from someone?

If you have been gifted an item and would like to exchange it for a different colour, size or style, we would be grateful if you could complete one of the downloadable returns forms below, which contains a free returns postage label, and pop this back to us with your item.

Word Document  PDF

Please note that returning an item may affect a promotion that you were taking advantage of. For instance, if you used our ‘buy four items and get the cheapest free’ and then returned an item, your refund would be calculated on the price of the three kept items.