Deliveries and Returns

Deliveries and Returns
Bamboo Clothing

Deliveries

We use Royal Mail to send all our parcels First Class. After placing your order with us you will receive your bamboo garments within 2-5 days.

UK deliveries:

For orders OVER £70 - FREE

For orders under £70 - £3.50

EU Delivery

Normally the delivery time is between 7 to 10 days, although it can be quicker.

The cost of posting to Europe is £5.90.

Worldwide Delivery

Usually the delivery time is between 10 to 14 days, although it can be faster.

The cost of posting to the rest of the world is £9.60.





Bamboo Clothing

Returns

We offer a 'NO QUIBBLES MONEY BACK GUARANTEE', no matter what the reason. All we ask is that you return any items within 14 days, in the original packaging and not worn (other than to try on obviously! ) using our biodegradable bag and the enclosed FREE returns label.

Have you recieved a gift from someone?

If you have been gifted an item and would like to exchange it for a different colour, size or style, we would be grateful if you could complete either downloadable returns form below, which contains a free returns postage label, and pop this back to us with your item. ☺

Adobe PDF Document

Microsoft Word Document

Exchanges

Simply fill out the little section on the invoice indicating which items you are returning and why, and what you would like instead. Then pop the kettle on, sit back and wait for your new goodies to arrive.

Refunds

Just fill out the little section on the invoice telling us which items you are returning and why. Once we have received your returns, your refund will normally take between 7 to 10 days to appear in your account.

Please note that returning an item may affect a promotion that you were taking advantage of. For instance, if you used our 'buy four items and get the cheapest free' and then returned an item, your refund would be calculated on the price of the three kept items.



Bamboo Clothing

Have we answered your questions in full?

If you have any other queries about our deliveries and returns, please get in touch, our contact details are below, you can also use the contact us page or the social network links at the top of the page.

The BAM team are available Monday to Friday, from 9am to 5pm. We are a truly customer-orientated company and will do whatever we can to make sure you are super happy with your BAM purchases.

Just so you know, the rest of the time we relax. Except for David that is, he will be climbing a mountain or finding a suitable volcano for his next BAMstand. Why not read his blog to hear about his latest adventure?!


Free UK delivery, on orders over £70
Free UK returns
No quibble money back guarantee!

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01752 581 458
davidg@bambooclothing.co.uk

Proud recipients of the 'feefo gold award 2015' for excellence in customer service

 
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Request a Catalogue

We frequently send a catalogue to our customers packed with info about the latest season's products, as well as the occasional story and insight. If you want to receive your copy (with no obligation), fill out the form below and we'll pop one in the post for you.