In a nutshell, we do everything we can to leave you feeling delighted with your experience with us. Common sense, being human good old fashioned customer service rules. Everything below is a legal guideline but we can often be more flexible, we have a strong desire to leave you thrilled and delighted and work on the basis of achieving this.
By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then please contact us at [email protected] before placing an order with us.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and Bamboo Clothing Limited for the sale of our products will only exist once an order has been accepted (at which point the buyers credit/debit card will be charged for the value of the goods to be despatched). This does not affect the customer’s statutory rights. Prices and availability of goods are subject to change without notice. – please refer to our returns policy. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.
YOUR RIGHT TO CANCEL
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.
If you are not entirely delighted with the products that you have chosen you may return them to us within 14 days (30 days extended during Covid) of receipt. We will be more than happy to offer you an exchange or, at your option, a refund provided that the products are returned complete, in perfect condition, unused except to try on*, and with the original packaging.
Pre Christmas (from October) we are super flexible regarding returns and exchanges. It’s obvious if an item has been simply just ‘tried on’ or if it’s been worn many times! if just tried on, we’ll accept returns for up to 2 weeks after Christmas for any item bought from 1st October, so you can order with freedom. (dependent on stock of course, but we always find a solution!)
We offer free UK returns for all UK returns, no cost to you whatsoever. Simply attach the returns label provided with your order to the parcel and send the item(s) back to us, either by visiting your local Post office or popping it into a Red Pillar Mail Box – it really is that simple! If you have lost your returns label, that’s no problem, please contact us.
We do not charge to send out your replacements. For more information please visit our delivery and returns page.
The returns address is:
BAMBOO CLOTHING, AIRPORT BUSINESS CENTRE, 10 THORNBURY ROAD, ESTOVER, PLYMOUTH, PL6 7PP
Please ensure your name, address and requirements are included.
*Excludes underwear unless faulty
REFUNDS & PROMOTIONS
Returning an item may affect a promotion that you were taking advantage of. For instance, if you used our ‘buy four items and get the cheapest free’ and then returned an item, your refund would be calculated on the price of the three kept items.
If all items from an order are returned, any free gift included with that order must also be returned.
Offer codes are independent of any other promotion, sale and clearance and may be restricted and not combined with other promotions on the site or with any other promotional offer code. For example you will not be able to use a 10% code then add a further 5% code on top. Offer codes may also be withdrawn at any time without prior notification.
Please note, if you use a refer a friend offer code or a birthday code, the discount is applied across each item in the order. For example, your voucher is for £10 and you buy 5 items.Then £2 will be deducted from each item ordered.
BAMBOO CLOTHING GIFT VOUCHERS
Currently we only offer eGift vouchers which are sent via email to the email address nominated when completing the order either immediately or on the day selected. We do not offer physical gift vouchers.
Gift Vouchers cannot be replaced for cash or credit on your account, a refunded voucher will go back to the voucher purchaser on the method they bought the voucher
All gift vouchers expire 18 months from the day purchased, vouchers can be fully or partially redeemed and no promotional discount codes can be applied to gift vouchers. If you have an account with us you will be able to see your gift voucher balance in your “My Account” area, for guest purchasers you will be able to contact our customer services team to find out your balance.
PLEASE NOTE – eGift vouchers can only be purchased and redeemed by UK customers, we currently do not have international functionality to accept these.
PAYMENT AND TAXES
We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta and Switch. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Community (EC) then your sales tax will be zero.
If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
OUR GUARANTEE TO YOU
We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case this will be highlighted in your shopping basket.
The stock status for your order will also be notified to you on your order confirmation.
All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received before 1pm will, subject to availability, be despatched on the following day for a 7 working day delivery. Those orders received after 1pm will be despatched on the day after the next day.
Stock permitting, all orders placed on the web are usually despatched to arrive with UK customers within 2-3 working days. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.
CONFORMITY OF GOODS
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
DISCLAIMER & LIMITATIONS OF LIABILITY
To the fullest extent permitted by law and save as provided above, neither Bamboo Clothing Limited nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Bamboo Clothing Limited or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
“The limitations of liability in these conditions shall apply equally for the benefit of Bamboo Clothing Limited and any other associated company of Bamboo Clothing Limited as if references to Bamboo Clothing Limited included references to each such associated company.”
While Bamboo Clothing Limited uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Bamboo Clothing Limited will not be responsible for any errors or omissions or for the results arising from the use of such information.
While Bamboo Clothing Limited takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, Bamboo Clothing Limited will not be responsible nor liable for your use of any other websites which you may access via links within this website. Bamboo Clothing Limited does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Bamboo Clothing Limited. The entire liability of Bamboo Clothing Limited under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
Bamboo Clothing Limited will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
Bamboo Clothing Limited may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Bamboo Clothing Limited.
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
COPYRIGHT AND TRADEMARK
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Bamboo Clothing Limited or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.
The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Bamboo Clothing Limited. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
Our Company Registration Number is 5016435.