What is bam credit?
BAM Credit is our way of saying thank you for your continued support and custom by offering you BAM Credit rewards that you can spend at bambooclothing.co.uk
BAM Credit can be rewarded by:
Opening an account
When you sign up we’ll give you BAM Credit worth £5 to spend on your next order.
It’s Your Birthday
Let us wish you happy birthday with a BAM gift. Tell us your date of birth when you place an order.
As a treat from BAM
We like to give our BAM Credit members a little thank-you from time to time just as an extra treat
Refunds outside of our returns period
Want to refund after the returns period? If we can’t offer you a cash refund, we’ll offer you a refund in BAM Credit to the same value as your item. (T&Cs apply).
How to use your BAM Credit
When you’re signed in to your account, you’ll be able to see your available balance. We’ll automatically use your BAM Credit balance for your order unless you choose the option to save it for another time.
BAM Credit Terms and Conditions
- BAM credit cannot be exchanged for cash, gift vouchers or alternative reward. It has no cash value.
- BAM Credit can only be redeemed online at bambooclothing.co.uk or over the phone by calling (0)1752 581 458.
- BAM Credit can be used on all purchases, including sale items except gift vouchers.
- In the case of returns, items paid with BAM Credit will be refunded with BAM Credit. The expiry date of your BAM Credit will be set to 6 months from the date of refund.
- Account owners only (not applicable to guest checkouts, and not retrospective).
- BAM Credit expires after 6 months of being issued unless there is a positive action on your account which will then extend the period back up to 12 months. The expiry date of your BAM Credit can be seen in your account.
- A positive event is placing an order, referring a friend, or returning or exchanging an item, in the last 6 months.
- When the balance of your order is more than your BAM Credit balance, the remaining balance will need to be paid via other payment methods.
- When applying BAM Credit to an order where the subtotal is less than the credit balance, the subtotal will be removed from your BAM Credit balance and the remaining balance will remain on your account.
- UK customers only.
- We reserve the right, at our absolute discretion, to expire or revoke credit, or to temporarily remove the ability to redeem credit on our site.
- BAM reserves the right to remove BAM Credit from customer accounts in cases of misuse and fraud.
- If you ask for your account to be closed any remaining balance will be removed and will not be transferred to any new account.
Your top questions
CAN I SAVE UP MY BAM CREDIT?
Yes. You can save up to £1000 in BAM Credit but your Credit does expire after 6 months. If you want to save rather than spend your credit, you can tick that option when checking out. Please see our full T&Cs above for more information
WHEN DOES BAM CREDIT EXPIRE?
BAM Credit expires after 6 months unless there is a positive action on your account. A positive action includes placing an order, referring a friend, returning or exchanging an item in the last 6 months..
CAN I USE MY BAM CREDIT AND A DISCOUNT CODE TOGETHER?
Yes, you can combine a credit with a discount code. The discount is deducted first and then your BAM Credit can be used on the balance.
HOW SOON CAN I USE MY BAM CREDIT?
BAM Credit can be used as soon as the credit appears in your account. This is usually within the hour but can take up to 24 hours to appear. Please refresh and check back if you are expecting credit to appear.
