Returns & Exchanges

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UK Exchanges & Refunds

If you’re not 100% happy with your new BAM clothing , simply return within 30 days of delivery using the free UK returns sticker on your order form.

  • Keep your items in their original packaging and include your order form with your return request inside the parcel.
  • Please note that for hygiene reasons, we are unable to accept returns of underwear, unless faulty.
  • Take your parcel to the post office and request a proof of posting receipt.
  • UK customers can use our free returns sticker for easy returns.
  • Please note that from April 2025, delivery charges will no longer be refunded.

Please allow 3 working days for your parcel to arrive back at our warehouse and up to 14 working days for your return request to be completed. We will send you an email to confirm when the refund or exchange has been processed. Refunds can take between 5 – 10 days to appear into your account.

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Gifting Returns

If you’ve been gifted a BAM item and would like to exchange it for a different colour, size, or style, download and complete the "How do i return a gift?" form below and send it back to us with the item.
Bam Pdp Returns Icon 2x Bamboo Clothing

International Returns

If you’re not 100% happy with your new BAM clothing, simply return within 30 days of delivery. 

  • Keep your items in their original packaging and include your dispatch note inside the parcel.
  • Please note that for hygiene reasons, we are unable to accept returns of underwear, unless faulty.
  • Take your parcel to the post office and request a proof of posting receipt.
  • Overseas customers will need to cover the cost of return shipping, including any applicable tax or duties. If these aren’t prepaid by you, your refund may be adjusted accordingly.
  • Unfortunately, we’re unable to offer exchanges for international orders.
  • Please note that from April 2025, delivery charges will no longer be refunded.
Bam Warehouse Icon Bamboo Clothing

BAM Return Address

BAM, Unit 10, Langage South Road, Langage Business Park, Plymouth, PL7 5FL
Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.
Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.
On your proof of posting there will be a barcode number, and this can be used to track your parcel back to the Royal Mail depot in Plymouth. Use your barcode number here to track your return – https://www.royalmail.com/track-your-item
If you have been gifted an item and would like to exchange it for a different colour, size or style, we would be grateful if you could complete one of the downloadable returns forms below, which contains a free returns postage label, and pop this back to us with your item. Click the buttons below to download a Word document or PDF returns/exchange form.
Word Document PDF

Contact BAM Customer Support:

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Post

BAM, Unit 10, Langage South Road, Langage Business Park, Plymouth, PL7 5FL

We understand that sometimes garments may need to be returned, exchanged, or refunded. If you have any questions, please feel free to ask. However, before you contact us, please provide us with the following information:

This form collects your name, email address, phone number (if given ) and message to help answer your query(not used for any 3rd party or marketing) Please check our privacy policy for further information on how we use and manage your data.