Returns & Exchanges

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UK Exchanges & Refunds

If you’re not 100% happy with your new bamboo clothing garments, simply return within 30 days of delivery using the free UK returns sticker on your order form. If you haven’t worn the item except to try on (Excludes underwear unless faulty); after that we’re pretty flexible too. Please keep your garments in their original packaging when you return them to us.

When taking your parcel to the post office, please obtain a proof of posting receipt.

Please allow 3 working days for your parcel to arrive back at our warehouse and up to 14 working days for your return request to be completed. We will send you an email to confirm when the refund or exchange has been processed.

Refunds can take between 5 – 10 days to appear into your account.

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International Returns

If you’re not 100% happy with your new bamboo clothing garments, simply return within 30 days of delivery. Please keep your garments in their original packaging when you return them to us.

When returning your items to us please include your despatch note, which has your order details, within your parcel and we shall get the refund request processed as soon as possible. When taking your parcel to the post office, please obtain a proof of posting receipt.

Please note, the free returns label is only available to UK mainland customers. Overseas customers must pay with their carrier for return postage. We are also unable to accept exchanges for international customers as well, sorry for any inconvenience.

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BAM Return Address

BAM Bamboo Clothing, Unit 10, Langage South Road, Langage Business Park, Plymouth, PL7 5FL

Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

On your proof of posting there will be a barcode number, and this can be used to track your parcel back to the Royal Mail depot in Plymouth. Use your barcode number here to track your return – https://www.royalmail.com/track-your-item

If you have been gifted an item and would like to exchange it for a different colour, size or style, we would be grateful if you could complete one of the downloadable returns forms below, which contains a free returns postage label, and pop this back to us with your item.

Click the buttons below to download a Word document or PDF returns/exchange form.

Word Document PDF

Contact BAM Customer Support:

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Post

BAM Bamboo Clothing,
Unit 10,
Langage South Road,
Langage Business Park,
Plymouth,
PL7 5FL

We understand that sometimes garments may need to be returned, exchanged, or refunded. If you have any questions, please feel free to ask. However, before you contact us, please provide us with the following information:

This form collects your name, email address, phone number (if given ) and message to help answer your query(not used for any 3rd party or marketing) Please check our privacy policy for further information on how we use and manage your data.