Frequently Asked Questions

Fabric FAQs

How does bamboo become a fabric?

Making the bamboo fabric does currently involve a chemical process – multi-phase bleaching, which uses caustic soda. However, research is ongoing to try and find other ways of carrying out this process with less harmful chemicals, and ideally without using any chemicals at all.

Are chemicals used in the dying of the fabrics?

We use the lowest impact dyes that are available. All the dyes used in our fabrics meet the European standard Oeko-tex (an independent testing and certification system that ensures harmful substances are not used in the manufacture of textiles) and the dying is carried out in a European dye house.

Our fabrics are dyed on the roll, before being transported to our garment manufacturers for cutting and sewing.

Where does BAM get its bamboo fabric from?

The Moso, or phyllostachys pubescens, bamboo that we use for BAM fabrics currently comes from the Yunnan Province in China. Initially bamboo was used for building, but in 2001 Beijing University discovered how to use bamboo to make textiles.

Are BAM products made with 100% bamboo fibres?

Our BAM fabrics are made with at least 68% bamboo viscose, which ensures the natural properties of bamboo are also the properties of our BAM fabrics.

We normally mix the bamboo viscose with 28% cotton or organic cotton – to prevent the fabric from piling (bobbling) – and 4% elastane – to ensure the fabric has a little ‘give’ while retaining its shape.

The BAM fabric for socks, however, is made with 78% bamboo plus 20% polyamide and 2% elastane, to ensure just enough stretch and strength.

How do I care for my bamboo garments?

We recommend to wash most of your BAM garments on a normal 40° cycle on your washing machine with similar coloured garments.

For longevity we recommend not to tumble dry your garments, not to dry clean them, not to bleach and if they need ironing do so on a medium heat.

For any garments made with Merino Wool, we recommend to hand wash only and the occasional brush with a pilling comb will help them to last longer and stay super soft. We would also recommend only using a low heat if ironing Merino.


Do BAM garments shrink if I wash them in the washing machine?

Generally no, with the exception of our heavier weight sweat fabric.

We have cut these garments a little bigger to allow for the 5% shrinkage which occurs. These garments include sweat pants and hoodies. We recommend not to tumble dry and lay them on a flat surface to air dry.

What is BAM doing to minimise its environmental impact?

The environmental benefits of using bamboo are an added bonus to the benefits wearing our clothing brings to our customers. However, as a company BAM believes that we should do all we can to help minimise the impact our business has on the environment.

We are continually looking at ways in which we can continue to offer an exceptional service to our customers while being mindful of the environment and adhering to the international standard for environmental management, ISO14000, and for quality, ISO9000, as well as only working with Oeko-tex and Global Organic Textile Standard (GOTS) certificated suppliers.

In addition, we continue to support the research and development initiatives of our bamboo partner in China.

What are BAM’s employment ethics?

The BAM ethos is that we want to be successful, and that we want all our partners and customers to benefit from our success too. So we have developed good working relationships with all our suppliers.

For example, our Turkish garment manufacturers exceed the Social Accountability International SA8000 criteria, which is based on acceptable working practices outlined by the International Labour Organisation conventions, the United Nation’s Universal Declaration of Human Rights and the Convention on the Rights of the Child.

We ensure, through regular communication and contact, that our suppliers are paying their staff above the national minimum wages and offering good working conditions.

Do the natural properties of bamboo diminish when the clothing is washed?

So long as you follow the instructions provided for your BAM clothing, then the natural properties will be retained for longer.

We advise that you don’t wash your BAM clothing at any more than 40 degrees and don’t use a tumble drier.

To preserve the moisture managing feature, don’t use any fabric conditioners. However, over a long period with constant washing, some of the natural properties  of the fabric are likely to diminish.

What about UV protection?

We have had our regular BAM T-shirt fabric tested for UV protection, the regular 160gms fabric that is 68% bamboo viscose, 28% organic cotton and 4% elastane, to ensure it meets the legal requirements in Europe (BS EN 13758-2 European Standard for the Classification and Making of UV Protective Apparel).

Based on these independent tests, we are able to claim the maximum ultraviolet protection factor (UPF) of 40+, which means the BAM fabric blocks out at least 98% of the harmful rays.

Testing was carried out in 2014 by SGS, a leading inspection, verification, testing and certification company.

Is your merino wool ethical?

Yes, our Merino is sourced in Australia from a RWS (Responsible Wool Standard) certified farm.

This means that “On farms, the certification ensures that sheep are treated with respect to their Five Freedoms and also ensures best practices in the management and protection of the land. Through the processing stages, certification ensures that wool from certified farms is properly identified and tracked”

Read more about the RWS

Account FAqs

Can I buy BAM Clothing in any shops?

We don’t have any of our own shops. However there are a few independent retailers in the UK and Europe that we have started working with, mainly selling socks, and mostly online.

Do you Deliver Outside of UK?

Yes, we do! Please take a look at our Delivery Information for further information.

Why is my country not showing for delivery or for creating an account?

Unfortunately we are unable to create a standard delivery charge for every location in the world, if your country is not listed then you can still place and order by calling +44 (0)1752 581 458 and our team can discuss your delivery options.

How can i update my contact preferences?

Your contact preferences can be updated by logging in to your account where you will see the 3 main check boxes relating to email, catalogue and 3rd party preferences. 

Edit these and make sure to press the “Save Changes” button. 

Please note: that it can take up to 7 days for the change to come fully into effect.

Please also note: that if you change the email settings then you will still receive emails relating to any outstanding orders. 

How do i return a garment?

Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

As soon as we process your parcel we aim to dispatch any exchanges the same day.

How do I exchange my garment for a bigger/smaller size?

Every order includes a dispatch note with a returns form on the reverse, not forgetting the free postage label to attach to your return. If you have misplaced or need another returns label, you can create one here via the Royal Mail website.

As soon as we receive your exchange we aim to process & dispatch same day.

Where is my order?
(before 12pm)

If you have an online account with us you can log in and see the status of your order anytime. If you havn’t received your order within 4 working days please use the form below.  See here for international orders.

Bamboo FAQs

Are chemicals used in the growing of bamboo?

No – bamboo thrives naturally without using any pesticides or fertilizers. In fact, as the bamboo grows it absorbs greenhouse gases.

Are the natural properties of bamboo real or marketing hype?

There are many natural properties of bamboo that make it an amazing textile for clothing, not least its durability yet softness.

There is scientific evidence to support some of these properties, most of which are also self-evident to the wearer.

For more information, please refer to our Bamboo Facts page.

Is there any bamboo left for the pandas?

Bamboo happens to be the fasting growing grass on the planet, growing about a metre each day and spreading rapidly over large areas. The bamboo used for our fabric is planted and grown as a crop – in addition to the naturally growing bamboo that pandas live amongst and eat.